Depending on the type of repair work, small repair work will be done within 1 to 4 hours or 1 day. More than a day may be required for major repair work.
FAQ Category: Services
Is service required for this system? If Yes, how much it will cost?
Our AMC cost depends on a number of parameters like – the type of parking system installed in your premises, the type of AMC selected, The aging of the machine as well as the usage of the machine.
Every machine with moving parts requires regular check-ups/servicing and a multilevel car parking system is no exception. For further information, please contact team KLAUS.
In how much time a service person can reach the site location to resolve a complaint?
KLAUS team’s response time is 2 hours* and turnaround time depends on the nature of the failure.
*Business hours excluding remote location for remote location response time is 24 hours to 48 hours and turnaround time depends on the nature of the failure.
How can we register a concern?
There are various ways to contact us:
By email: service@klausmultiparkng.in
By telephone: +91 20 2545 866 (during business hours)
Klaus Service Hotline number: 1800 309 7171
In case of emergencies, our technical team is available 24×7, 365 days a year to respond to your concerns. Even on Sundays and holidays, our team members are on standby to take care of any issues related to your car parking system, mechanical parking system, or car parking system.
What is Klaus Multiparking customer care number?
Klaus Service Hotline No. is 1800 309 7171.
Is there any manual car rescue facility available?
The manual car rescue facility is available only for KLAUS service personnel to operate. It is recommended to contact the KLAUS Service Hotline at 1800 309 7171 for any assistance related to your mechanical parking system.
How can a car be retrieved in case of system failure?
It is recommended to contact the KLAUS Service Hotline at 1800 309 7171. Our technical team will address the concern either over the phone or by visiting the site to ensure the smooth operation of your parking system.
What if a person forgets to put a car in gear/handbrake?
It is mandatory to put on the handbrake.
What are the safety precautions in a multilevel parking system operation?
Please follow the instruction board placed near the parking system. Additionally, the KLAUS team conducts Dos & Don’ts demo sessions while operating the car parking system to ensure safe and proper usage.
What if a person is still in the car parked in a puzzle parking system and another person uses the same system?
It is advisable to get out of the car immediately once it is parked on the parking system. While operating the mechanical parking system, all cars in the Equivalent to Ground (EG) position are visible. Please read the Dos & Don’ts instruction board shared by KLAUS Multiparking to ensure the safe use of the smart parking system.
